Privacy Policy

Last updated: 4 October 2026

This policy explains what Brige Ship collects, why, who it is shared with, and how long it is kept. Brige Ship is a shipping platform operated by Nidhi Retail Solutions. Two kinds of information pass through it: information about the merchants who use it, and information about their buyers, which we handle on the merchant’s behalf.

01Who we are

Brige Ship is operated by Nidhi Retail Solutions, U280, Ganga Nagar, Meerut 250001, Uttar Pradesh, India. GSTIN 09CLXPS4276G1Z5.

02What we collect about merchants

• Account details — business and trading name, contact person, email, phone, address, website.
• Statutory documents — GST certificate, PAN, IEC and LUT where you provide them, and the numbers printed on them.
• Bank details — the account your cash-on-delivery money is paid into, plus a cancelled cheque. The account number is encrypted; no screen in the platform shows it back, only its last four digits.
• Courier credentials — API keys for courier or aggregator accounts you choose to connect. They are encrypted at rest and are never displayed again after you save them.
• Shipping and money records — parcels, labels, tracking, weight disputes, wallet entries, invoices and remittances.
• Usage and device data — sign-in times, IP address, browser, and the pages you open, kept for security and support.
• Correspondence — what you write to us, and what we reply.

03Buyer information, and whose it is

To ship a parcel we necessarily handle the recipient’s name, delivery address, phone number, the order contents and its value. That information belongs to the merchant who sold the goods. We process it on their instructions, to carry out the shipment and the money that follows it — nothing else. We do not market to buyers and we do not build profiles of them.

If you are a buyer, the merchant you ordered from is the right first point of contact for your information. We will of course help them, and you can write to us directly using the address at the end of this page.

04Why we use it

• To run the platform: price, book, label and track parcels, and reconcile the money.
• To verify who you are, as the law and our carriers require before an account can ship.
• To pay your cash-on-delivery money into the right bank account.
• To bill you, raise invoices, and keep the tax records we are required to keep.
• To support you, investigate problems, and argue claims with carriers on your behalf.
• To keep the platform secure and to detect fraud and abuse.

05Who we share it with

We share only what a task needs, and only with:

• Courier companies and aggregators — the parcel, the two addresses and the contact numbers, so it can be collected and delivered.
• Payment gateway — for wallet top-ups. Card details are handled by the gateway and never reach our servers.
• Hosting and infrastructure — the servers the platform runs on, in India.
• Messaging providers — where you have asked us to send notifications to you or your buyers.
• Authorities — where the law requires it, or to establish or defend a legal claim.

We do not sell personal information, we do not share it for anyone else’s advertising, and we never use one merchant’s data to serve another.

06What we fetch from connected providers

When you connect a courier or aggregator account of your own, we read it through the API that provider publishes, using the credentials you gave us. We can only read what that API exposes — rates, serviceability, tracking, status, weight revisions, remittance figures and labels — and nothing beyond it. We cache what we fetch so the platform stays quick; a cached figure can be a few minutes behind the provider’s own panel, and where the two differ the provider’s record governs.

We send such a provider only what the task needs: the parcel, the addresses, and your credentials.

07Cookies and website data

The platform sets a session cookie so you stay signed in, and a security token to protect forms you submit. These are necessary for it to work and cannot be switched off while you are signed in. The public website sets no advertising cookies.

08How it is protected

• Everything travels over HTTPS.
• Bank account numbers and courier credentials are encrypted at rest, and no screen displays them again.
• Uploaded documents — KYC papers, cancelled cheques, return photographs — are stored privately and served only to the account they belong to, never from a public address.
• Each merchant’s data is isolated from every other merchant’s, and that isolation is tested.
• Passwords are stored hashed. We can never read yours.

No system is perfect. If a breach ever affects your information, we will tell you and the authorities as the law requires.

09How long we keep it

• Financial records — invoices, wallet entries, remittances: eight years, as Indian tax law requires.
• Shipment records — parcels, tracking and claim evidence: seven years, because a claim or a tax question can arrive long after delivery.
• KYC documents — while the account is open, and then as long as the law requires us to be able to show who we dealt with.
• Courier credentials — deleted as soon as you disconnect that account.
• Sign-in and device logs — twelve months.

10Your rights

You can read and correct your details at any time inside the platform, export your data while your account is open, withdraw a courier connection, and ask us to delete what we are not required to keep — see our Data Deletion page. Write to us and we will answer within 30 days.

11Buyers: how to reach us

If you received a parcel shipped through Brige Ship and want to know what we hold about you, write to the address below with the tracking number. We will identify the merchant who sold to you, act on their instruction, and reply to you either way.

12Children

Brige Ship is for businesses. It is not directed at children and we do not knowingly collect their information.

13Changes

We may update this policy. The version in force is the one on this page, with its date at the top. Where a change materially affects you, we will also tell you inside your account.

14Grievance contact